How do I purchase leads from LeadsHQ?

Leads are purchased in bundles via the LeadsHQ online billing platform, with all bundles paid for upfront. The platform is Maxio (formerly Chargify) and accepts all major debit and credit cards. LeadsHQ deliberately removed accounts receivable from its business model so the company can focus on delivering results for clients.

How do I cancel my upcoming bill?

To cancel campaign management, LeadsHQ requires a minimum of 2 business days' written notice via email.

What is LeadsHQ's renewal policy and when am I billed again?

LeadsHQ has no lock-in contracts but requires 2 business days' notice for cancellation of your next renewal. Unless told otherwise, your subscription will automatically renew after the exhaustion of your lead allocation.

Billing Policy - LeadsHQ

Q: Can LeadsHQ invoice my company or set up direct debit?

No. LeadsHQ does not invoice or accept direct debit payments. Leads can only be purchased through the online billing platform.

Q: How do I get a tax invoice for my company?

The LeadsHQ billing platform automatically emails a tax invoice to your nominated email address after each successful payment.

Q: How do I update my payment method?

The LeadsHQ billing portal includes a self-service payment page where you can update payment methods such as new credit card details. The link is automatically emailed to you when your billing subscription is established. If you need the link re-sent, contact LeadsHQ support.

Q: Does LeadsHQ charge a setup fee?

No. LeadsHQ does not charge a separate setup fee. The cost of subscription setup is covered under the fixed price per lead.

Q: What if I need to pause my lead distribution?

To temporarily pause campaign management, LeadsHQ requires a minimum of 2 business days' written notice along with a clear date and explicit written commitment to campaign reactivation.

Billing Policy

Last updated: 26 May 2026

Here’s how billing works at LeadsHQ: how you purchase leads, how invoices and payment methods are handled, and our policies for renewals, pauses and cancellations.

At a glance

Topic	Policy
Payment	Upfront, per lead bundle, via our online platform Maxio (all major debit & credit cards)
Invoicing / direct debit	Not available (online platform only)
Tax invoice	Emailed automatically after each successful payment
Setup fee	None, covered by your fixed price per lead
Lock-in contract	None
Notice to cancel or pause	2 business days’ written notice ([email protected])
Renewal	Automatic once your lead allocation is used up, unless you tell us to stop

Paying for leads

How do I purchase leads?

You purchase a bundle of leads through our online billing platform, and all bundles are paid for upfront. We use Maxio (formerly Chargify), which accepts all major debit and credit cards. This platform is the cornerstone of our lead distribution software. It’s a necessity, not an optional extra.

When we built LeadsHQ, we made a conscious decision to remove accounts receivable from the business model, so the company can focus entirely on delivering results for you.

Can you invoice us or set up direct debit?

No. We don’t invoice or accept direct debit payments. Leads can only be purchased through our online billing platform.

How do I get a tax invoice for my company?

Our billing platform emails you a tax invoice automatically after each successful payment.

Does LeadsHQ charge a setup fee?

No. There’s no separate setup fee. Setting up your subscription is covered by your fixed price per lead.

How do I update my payment method?

Our billing portal has a self-service payment page where you can update your details (for example, new card information). It’s emailed to you automatically when your billing subscription is established. If you need us to re-send the link, contact [email protected].

Renewals, pauses and cancellations

What’s your renewal policy, and when am I billed again?

We have no lock-in contracts. Unless you tell us otherwise, your subscription automatically renews once your lead allocation is exhausted. Once you’ve received your full bundle, if you haven’t requested a pause or cancellation, we charge for a new bundle and your lead distribution continues.

In short We keep going until you say stop. To cancel your next renewal we require 2 business days’ written notice.

How do I cancel my upcoming renewal?

To cancel your renewal, email [email protected] with a minimum of 2 business days’ written notice. Your allocated lead volume will then be offered to other existing or new clients.

If you later choose to return, there may have been changes to lead availability and/or lead price.

What if I need to pause my lead distribution?

For a short-term pause we require a minimum of 2 business days’ written notice (email [email protected]) and a commitment to reactivate within 7 days.

Note A pause longer than 7 days is treated as a cancellation, and your volume will be offered to other existing or new clients.

If you later choose to return, there may have been changes to lead availability and/or lead price.

Have a specific question about any of the above? Let us know. Your account manager is always happy to help.